They might also think that you are understaffed or disorganized.
It should not take you more than three or four rings to answer the phone. The proper etiquette is to ask the customer politely if they would mind if you took a second to answer the phone. If your staff really is too busy to answer the phone, make sure that your voicemail options enable the user to get to the menu easily and get transferred to a live person as soon as possible.
There should always be someone who has a desk job in your company who is able to field calls when no one else can. You should have a standardized greeting that you use that is polite and informative.
Give a welcoming greeting and let them know immediately who they are speaking with. You should be approaching phone calls in a very similar way.
Hold On, Someone Is on the Other Line! has 2 ratings and 1 review. Darmonicaalexan said: It starts out as his childhood life dreams as a great football p. Aside from that, however, putting someone on hold in a professional way would you like to be treated if you were on the other end of the line?.
You should also practice how you are going to talk. Having a polite tone of voice is one of the most important things when it comes to communicating successfully on the phone and practicing good phone etiquette.
Practicing this tone of voice will help you when you need it most. There will be times when you are unable to help the customer and you will need to connect them to the right person. They also complain that having to tell their story to more than one person is just a waste of time. Say you need to connect the caller with the shipping department. Would that be all right? Then make sure that someone is there in the shipping department to take the call and field the help request. When the shipping department answers, be sure to introduce the caller and explain the reason for the telephone call.
You should also stay on the line for a moment to be sure that the caller is being helped. There is absolutely nothing that is more maddening than being put on hold as soon as your call has been picked up. And the worst thing about this is that it is a common occurrence.
The person who answers the phone puts you on hold even before they get to hear your voice. It is easily one of the worst things people fret about when calling customer service. Obviously, this is completely terrible etiquette when it comes to fielding phone calls.
But if it is necessary, be sure to take some time to do it properly. Answer the phone, thank the person for calling and then ask them politely whether it is alright if you put them on hold for a few seconds. Asking is not enough. Wait for the person to respond.
So then the next question is, how long is too long when putting people on hold? The general rule of thumb is that you should not leave anyone on hold for more than a minute. Contact your carrier for information on using Call Forwarding. Contact your carrier for information on using Call Waiting.
Contact your carrier for information on using Caller ID. Conference calls Supports up to five calls simultaneously Supports up to two calls simultaneously. CDMA networks may not be able to add, swap, or merge calls in certain situations. VoLTE may prevent certain features of Conference calling.
Tap the "Hold" button to take the call off hold. Detect and block spam phone calls with third-party apps. Tap the Home button to switch to your Home screen. Start My Free Trial. Trivia About Hold On, Someone First and foremost, you need to ask them if there is anything else that you can help them with.
Dial a hard pause Tap and hold when dialing. Place a call on hold Tap and hold Mute. Detect and block spam phone calls with third-party apps.